As companies race to implement new solutions, it’s easy to become consumed with the technology itself. From AI to blockchain, the Internet of Things to augmented reality, organizations worldwide are devoted to identifying the potential.

But once the right strategy has been agreed the technology is no longer so important. The focus needs to be on PEOPLE, not tech. Here’s why…

Employee acceptance

Your workforce could be made up of 5 generations and especially generation Z need to be embraced or the risk of failure is high.

Communicating with your staff is the most crucial part of transformation, and there needs to be a constant flow of information from the very early stages right through to the innovation becoming business as usual.

People need to understand the reasons for the change, the problems that will be solved and their own individual roles in embedding the new approach. Aligning Strategy, Leaders and your people is critical to success.

Customer communication

Not only do you need to communicate as thoroughly and effectively as you do with your employees; you must also rigorously test the customer experience.

Is the new solution easy to use and intuitive? How can customers get help if they need it? What questions will they have and how can you address them effectively?

Remember the purpose of transformation

All organisations embedding digital change should ensure they keep an eye on the original objective behind the programme and the voice of your team.

The true value of transformation is about freeing up employee time to be more productive and solving problems to make customers’ lives easier.  Keeping these priorities at the heart of your strategy is the key to transformation success.

At X-PM we leverage AI to engage your leaders and staff throughout the alignment process.

Contact X-PM today and find out how we can help with your Transformation and the alignment of your organization.